Centralised Service Desk
Running a service desk for your business can be costly, both in time and money. You need to employ IT generalists and IT specialists and then also someone to manage them. Altio IT Solutions can provide you with a centralised service desk solution manned by a team of IT professionals.
Our IT service desk staff can assist your staff or clients in any IT technical matters and with on-boarding we can turn our consultants and support staff into experts in your business. Our service desk runs 24/7 and is contactable via phone or email. We base our support on ITIL best practices and will create a framework and support guide specific to your business.
Get in contact today with Altio to have us assist you with starting your own IT service desk at a fraction of the cost.
how will centralised service desk help you?
- Access to IT Specialists – No need to employ any generalist IT support person, as we have a team full of professionals to assist in our service desk.
- Availability – Log requests 24/7, with our staff assisting in troubleshooting and resolving issues.
- No Limit – There is no limit in how you utilise our service and help desks. Feel free to utilise it for your customer and client assistance as well.
what is the next steps?
Contact our friendly consultants today to schedule an appointment to discuss your needs.
This is the most worrying part for most clients going through or needing a turnaround; it means that incoming cash flows will change completely. We help ease these issues through fantastic financial projections and a realistic view of what can be accomplished.
We create a proposal tailored to your business requirements. Our consultants will go over and discuss all aspects of the proposal and the potential benefits.
Once you have accepted our proposal we will project manage and implement your new custom IT solution. Only once you are happy with the implementation, you can sign off on the project.
Once your solution’s implemented, we can provide you with a managed IT service to ensure your day to day is business as usual.
Altio assisted a Disability Support Service to achieve mobility through our cloud migration service. We performed our Cloud Ready Assessment and created a roadmap to get their business cloud ready. The company then signed on for our Managed IT Services to provide them assistance, so they can focus on delivering the support their clients are in need of.
